5 easy ways to ensure results
Implement the 5 tips below and you’re likely to see your app’s engagement numbers measurable increase.
1. Make onboarding easy
Time spent making your app easy to download and understand from the get-go is time well spent. First impressions count, so an app that’s simple to launch, navigate, and get to grips with will dramatically decrease abandon rates. If your app is awkward and clunky, users will quickly give up and move onto an alternative.
For example, try to avoid having people go through a rigorous sign-up form on the first screen. For sign-ups, introduce some of your content first to get them interested in your app and then have them sign in. It’s about having them become as familiar and invested in your app before you give them tasks to complete.
Talking about sign-ups, adding a personal touch to your mobile app goes a long way in keeping users engaged. Personalization is a given on any platform that aims to create a personalized experience, and the same applies to apps.
Don’t forget user names
Add usernames to the welcome screen and use an analytics tool to enable you to offer users recommendations based on their search history preferences. Deploying GPS will likewise enable you to add further personalization to the interface based on the user’s location and language.
Get more conversions
Personalization’s like these can also be added to marketing emails and push notifications in place of generic system messages. Basic personalization sees an increase at a nearly 10% click-through-rate (CTR). Sprinkle in emoji’s and all of a sudden, the CTR can jump to 70% according to Clevertap.
3. Push notifications
A study by Accengage shows that the average opt-in rate of push notifications is 67.5%. Worth noting is there’s a 43.9% opt-in on Apple’s iOS devices while it’s a staggering 91.1% on Google’s Android devices.
Reports suggest that almost 80% of users aged 18 to 44 have their cell phones within reach 22 hours a day. If they get a notification, they will almost always respond by picking up their phone to look.
Use push notifications
The importance of push notifications cannot be overestimated. In terms of generating user activity, push notifications can be used in a myriad of ways. From reminders to new information, and nudges to use certain app features. Stats suggest push notifications can boost user engagement by almost 90%.
But be careful
Strategize when you should use push notifications. It’s estimated that the average US smartphone owner receives almost 50 push notifications each day.
Don’t bombard your users
Too many notifications can have the opposite effect and lead to users muting your notifications or in worst-case scenario, uninstalling your app. You don’t want to add frustration to the already high number of push notifications. Every notification should include value to the app user and they should be sent with appropriate time in-between.
A study, albeit older, from Localytics shows that if you send a push notification between 2 and 5 times a week, nearly half will opt-out of receiving further messages.
32% will stop using the app altogether if they receive between 6 and 10 notifications in a week.
Target your notifications
A carefully crafted push notification strategy can deliver the right results for you. Appropriate and well thought out push notifications will almost inevitably see measurable growth for user activity.
4. Offer rewards for activity
Following onboarding and personalization are incentives that reward user activity. You will experience more effective user engagement if you offer incentives in return for activities completed in your app.
Who doesn’t want to get an exciting freebie once in a while?
There is strong evidence that app engagement campaigns that offer users a better overall deal will enjoy more success.
Which rewards are most effective?
The bonuses and incentives you can offer very much depend on your type of app. For example, an e-commerce app could offer specific discounts, gift cards, early access to special offers. Game apps are known for offering in-game skins, character optimizations, in-game currency etc. for dedicated players spending a lot of time on the games.
Whatever your app’s purpose, there’s always room to offer rewards. You just have to think what would entice your users without breaking the bank. Make sure not to offer incentives that is perceived as giving no real value to the user.
5. Keep updating your app
Most popular mobile app makers are well aware that keeping users engaged is an ongoing process. Another important step is to keep updating your app.
You have to be on top of bug-fixes to ensure your app continues to function well. With every new operating system (OS) and device release, new features are introduced and old are going obsolete.
It’s your job to make sure your app is staying up to date, both to avoid crashes during use from using obsolete code, but also to take advantage of the latest and greatest features in every OS release.
If you don’t, you risk users uninstalling your app due to frustration over crashes or functionality that will no longer match your competitors.
Listen to your users
Be sure to collect user feedback. Not only is it good practice and useful marketing intel, but it also shows you are willing to listen and respond. Reacting to feedback by, for example, including requested features in an update, will go a long way to retaining users.
Also, since they are the real users, their points are oftentimes also valid app improvement ideas you would normally pay a focus group to get.