The United States Bureau of Labor Statistics reports that up to 68% of advertising and public relations firms in the U.S. have less than 5 employees. The high percentage of small agencies that exist might be surprising to anyone whose first instinct would be to seek out a medium or large agency partner. Large agencies provide their clients with a sense of security, breadth of structure, services and/or perceived status that can be comforting.

So why do many businesses turn to small agencies to assist with their marketing, advertising and PR activities, and are there benefits a small agency can offer that a larger one can’t?

Although certain sizes and types of projects can be better served by having a large full-service agency assigned, companies of all sizes, non-profits and government entities often turn to small agencies when they have one (or many) smaller ad-hoc projects, when their own in-house team is lacking expertise or when their larger agency’s results have missed the mark. Some small agencies excel in a particular specialty that attracts their clients to them, for example app development or specific programming expertise. And of course, smaller agencies are still the go-to for clients who want to accomplish more on a smaller marketing budget.

Why clients leave their agencies

Why clients leave their agencies

Clients leave their agencies for many reasons − some of the top reasons include areas in which good small agencies excel.

Beyond specialized skills, personal service, fresh creative ideas and lower costs that might bring clients looking to a smaller agency partner, there are a host of benefits small agencies can offer that rival the big guys and keep clients coming back after the first engagement. In this blog, we focus on four main benefits that a good small agency can provide that the big guys can’t: quality, creativity, flexibility and value.

Quality

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.William A. Foster

Can a small agency deliver the same quality of results as a big one?

Small agencies need to have well-developed, specialized skillsets, and more importantly, the flexibility and creativity that will meet the expectations of their clients. Something most firms neglect to consider is that working with a large agency is not a guarantee of seasoned creatives working on your project. In fact, unless you are a client with a large budget and the likelihood of bringing in future partnership opportunities, you will most certainly not have top executives working on your project — you are simply not the big fish. Once the contract is secured, the agency will most likely assign your account to a team including junior-level resources.

On the contrary, small agencies’ portfolios and reputations are much more dependent on the outcome of their projects. Assigning the best possible talent to achieve the best possible outcome is imperative. For example, on our own projects, it’s certain that our principals will take part in some capacity of either production or quality assurance, and most definitely in the management of your account. Small agencies know their reputation get built one client at a time, so they tend to keep a very close eye on the relationship and the work before it goes out the door.

In order to carry out the same work without the large agency structure to fall back on, small agencies staff projects with team members who specialize in the exact skillsets that will make a project successful, so the client is not paying for multiple layers of resourcing beyond the ones needed to accomplish the task at hand. Plus, if any external vendors are required, you can be sure that reputable small agencies are very carefully screening the quality of the candidates and portfolios to assure they are top notch.

Creativity

…we have to listen to consumers, we have to both deliver what they need and also have some creativity and insight and deliver what the don’t yet know they need.Stephen Elop

Can a small agency offer creative strategies to rival the big guys?

Consider this question in the context of how a large agency is structured: with layers of account handlers, strategists, executives, analytics, creatives and directors – dozens of people could be involved at different stages in your project and faces can change with each meeting you have. Outside of meetings, your point of contact at a larger agency will usually be an account executive, who will hand down any message or direction you give them through several layers, for example to the project manager who hands it over to the creative director who again hands it over to the designer. This comes with a risk of diluting your message on its journey down the line.

Large agencies can get crippled by the very corporate structure they are made of, sometimes leading to ineffective sharing of ideas, a lack of consistency or even a factory conveyor belt approach to creative work. Big agencies also tend to have a relatively high employee turnover rate: many see annual turnover rates of over 30%, leading to even more fragmented strategy and creative approach that might not match the client’s initial vision.

That’s not to say that large agencies haven’t produced genius campaigns in spite of the bureaucracy – they certainly have, and in great numbers. But, they have also produced bad ones – and sometimes very expensive bad ones at that. Big agencies need to pay for their big structures, and are therefore more likely to present ideas that they can produce.

With a boutique creative agency, the client is likely to speak to the people who work on the creative, rather than an account handler who oversees it. This means that small agencies listen to your voice and opinions rather than second-hand (or even third-hand) interpretations, so they are more likely translate your vision into words and images – or packaging, products or experiences.

Time and again in the small agencies we’ve worked at, clients become incredibly involved in the work and are instrumental in helping develop ideas that work for their brands. It’s a more personal, tailored approach to the client relationship and project work, more like that of a trusted friend – small agencies will do everything in their power to assure their clients aren’t walking away unhappy.

Finally, a small agency can afford to take more risks in order to deliver concepts to a client who is looking for something new, while not losing sight of the client’s marketing problem, since solving this is the key to keeping the client happy.

Flexibility

You must always be able to predict what’s next and then have the flexibility to evolve.Marc Benioff

Does the flexibility of a small agency vs a large agency matter that much?

Yes, it does — and in fact, in our opinion it’s a key differentiator that has allowed us to work with clients who might otherwise have hired a larger agency.

Large agencies have more structure and reporting models that are necessary to root the company in process. Their policies and methods are outlined and put in templates for efficiency, which looks impressive on the surface, but when change needs to happen, it’s often a slow and costly proposition for the client.

The large agency is structured with teams of people in different roles, support staff, office locations, often with big agency perks for their employees and big expense accounts…all paid for by their clients, of course. It’s the perfect model for producing more expensive projects and for hindering rapid decision-making.

With small agencies, it’s typically the other way around: small agencies are typically light on structure and formality, employees and expense accounts, making them less costly and faster to react to change when it needs to happen.The structure of a small agency is lean and efficient, so there are not layers of paperwork or management approval needed before we can make decisions based on what the client needs.

Our process includes adapting to our clients’ methodologies and systems, working styles, pace and budgets, because it’s essential to our success that we offer solutions that make working with us effortless to our clients. When the client’s budget or scope changes during a project, our team can make quick decisions to alter the project, including the resources working on it if necessary. We work hand-in-hand with the client to strategize and quickly execute on specific tactics that might not have been part of the initial scope of work.

Good small agencies also excel at being flexible with the types of services being provided that will add value to a project, while a large agency often might need to get another team and/or location involved. For example, our services include strategic work to research and build detailed requirements to produce results in specific areas clients want to focus on, and we can help outline how clients can measure success if they aren’t sure how. Good small agencies are able to do this type of specialty work by diving much deeper into the product/service and demographics at hand than the client’s internal employees or an inflexible large agency could do.

Value

In marketing I’ve seen only one strategy that can’t miss – and that is to market to your best customers first, your best prospects second and the rest of the world last.John Romero

How do small agencies excel in providing value over the big guys?

Value is not measured by the size of the team that produced the results. Many factors come into play to assess value from including the type of project, timeline, budget and resources needed to carry out the work. But the bottom line is to provide value to companies, so agencies either need to help them bring in more revenue or save cost.

Boutique creative agencies are nimble enough to build custom pricing and terms, which can bring both value and a level of reassurance to clients. Our team builds custom pricing for most of our clients, allowing them to be in full control over the level of service and delivery they want to budget for, whereas the big guys need to ensure steady income from a large client base and so, can’t spend this kind of time doing “one offs.”

When we talk about value-based pricing, the small agency can invest the time it takes to really get to know the client’s business, including the lifetime value of their customers and current cost of customer acquisition. Having this information means the agency can provide pricing that is based on either how much value, in the form of either revenue or cost savings, the agency expects to provide. Clients who don’t have this level of insight into their marketing activities and/or where the project doesn’t lend itself to this type of analysis could choose to pay the small agency’s hourly rate instead.

We find that a lot of clients want the safety of a fixed-scope project estimate that includes a not-to-exceed amount, especially for larger projects where a client might not be comfortable working in an hourly rate model. Custom, a la carte pricing like this would be harder to come by at a large agency, as there is obviously a lot of risk taken on by the agency if the project runs over schedule or budget. Just to work with a large agency, you’d better have an ample budget before this type of discussion even gets started.

Some clients are solely interested in the measurable return on their investment that can be expected. Others might want to get as many bells and whistles possible at a price they can afford. Still others might be looking to build something (though they’re not always quite sure what) with their small budget as opposed to not building anything at all. Just as there are agencies of all sizes, there are companies of all sizes with different sized expectations, and small agencies often have the willingness and flexibility to provide value on projects that might run the gamut from large to small.

For our team, the potential of that next exciting challenge, the opportunity to offer up a great solution and the chance to build a life-long client relationship…all of that is worth a little risk and is why we do this job in the first place…otherwise, why wouldn’t we just play it safe, go work at a large agency and call it a day?


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About Inspire Visual
At Inspire Visual, we believe that compelling design, functionality and content help drive effective results. That’s why we work hard to provide innovative, visually inspiring and functionally sound solutions to address your marketing challenges and extend your brand’s reach.

We offer decades of experience helping brands worldwide with websites, mobile apps, email marketing, direct mail campaigns, brand identity design, UI/UX, graphic design, print design, tradeshow design and more. We feel privileged to be allowed into our clients’ businesses, and we strive to provide personal service and close collaboration throughout your project.

Call 407.476.1950 or email hello@inspirevisual.com to contact us, so we can meet you, learn more about your business and answer any questions you have. We’d love to connect with you!